At TrustyTails we ship worldwide, and shipping is always free.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. You will receive an email confirmation as soon as your order is placed, and another one with your tracking number once it ships.
Delivery time
Most orders arrive within 7–15 business days after shipping. Delivery times are estimates and may vary depending on your location, holidays and customs processing.
Tracking
Every order includes a tracking number so you can follow your package until it reaches your door. Please allow 2–5 days for tracking information to update after you receive it.
Customs and import duties
Depending on your country, your package may be subject to import duties or taxes charged by your local customs office. These charges are not included in the product price and are the responsibility of the customer.
Wrong address or lost package
Please double-check your shipping address before completing your order. If your package hasn't arrived after 30 business days, contact us at trustytails.support@gmail.com and we'll make it right.