How long does shipping take?
Orders are processed in 1–3 business days and usually arrive within 7–15 business days. Shipping is free worldwide.
Will I get a tracking number?
Yes. As soon as your order ships, we'll email you a tracking number so you can follow your package.
Do you ship to my country?
We ship to the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand and many other countries. If your country is available at checkout, we ship there.
Will I have to pay customs fees?
Some countries charge import duties or taxes on incoming packages. These are set by your local customs office and are not included in our prices.
What payment methods do you accept?
We accept payments through PayPal, including credit and debit cards. Your payment is processed securely and we never see your card details.
What if my item arrives damaged?
Email us within 14 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund.
Can I return an item?
Yes, within 30 days of delivery. See our Refund & Returns Policy for details.
How can I contact you?
Email us at trustytails.support@gmail.com. We reply within 24–48 hours, Monday to Friday.